Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.
The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.
Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialised service to the guest.
Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.
A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice colour scheme, attractive furnishing and a well kept efficient staff.
House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.
In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days.
The Guest may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally, Guest won’t feel like putting his/hers clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please the guest, not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgement we can conclude that housekeeping department contributes greatly to all guest impression of the hotel.
Variety of Hotels
The hotel industry is so vast that many hotels do not fit into single well defined category. Industry can be divided in various ways. Some of the international chains are Hyatt, Marriott, and Le Meridien etc.
1. Based on location
- City center: Generally located in the heart of city within a short distance from business center, shopping arcade.
- Resort hotels: They are also termed as health resort or beach hill resort and so depending on their position and location. They cater a person who wants to relax, enjoy themselves at hill station. Most resort work to full capacity during peak season. Sales and revenue fluctuate from season to season.
- Floating hotels: It is located on river, sea or big lakes.
- Boatels: A house boat hotels is referred as boatels, which offers luxurious accommodation to travelers.
2. Based on the Level of Service
Classified into economy, and luxury on the basis of the level of service they offer.
- Economy/ Budget hotels: These meet the basic need of the guest by providing comfortable and clean room for a comfortable stay.
3. Based on the Length of Stay
Can be classified into transient, residential and semi residential depending on the stay of a guest.
- Transient Hotel: These are where guest stays for a day or even less, they are usually five star hotels. The occupancy rate is usually very high. These hotels are situated near airport.
- Residential hotels: These are the hotel where guest can stay for a minimum period of one month and up to a year. The rent can be paid on monthly or quarterly basis. They provide sitting room, bed room and kitchenette.
- Semi residential hotels: These hotels incorporate features of both transient and residential hotel.
4. Based on Theme
Depending on theme hotel may be classified into Heritage hotels, Ecotels, Boutique
hotels and Spas.
- Heritage hotel: In this hotel a guest is graciously welcomed, offered room that have their own history, serve traditional cuisine and are entertained by folk artist. These hotels put their best efforts to give the glimpse of their region. Example: Jai Mahalpalace in Jaipur.
- Ecotels : these are environment friendly hotels these hotel use eco friendly items in the room. Example: Orchid Mumbai is Asia first and most popular five star ecotel.
- Boutique hotels: This hotel provides exceptional accommodation, furniture in a themed and stylish manner and caters to corporate travelers. Example: In India the park Bangalore is a boutique hotel.
- Spas: is a resort which provide therapeutic bath and massage along with other features of luxury hotels in India Ananda spa in Himalaya are the most popular Spa.
5. Based on Target Market
- Commercial hotel: They are situated in the heart of the city in busy commercial areas so as to get good and high business. They cater mostly businessmen.
- Convention hotels: These hotels have large convention complex and cater to people attending a convention, conference
Example: Le meridien, Cochin, is a hotel with largest convention center in south India.
- Resort hotels: These leisure hotels are mainly for vacationers who want to relax and enjoy with their family. The occupancy varies as per season. The atmosphere is more relaxed. These are spread out in vast areas so many resorts have solar powered carts for the transport of guest.
- Suite hotels: These hotel offer rooms that may include compact kitchenette. They cater to people who are relocating act as like lawyers, executives who are away from home for a long business stay.
- Casino hotels: Hotel with predominantly gambling facilities comes under this category, they have guest room and food and operation too. These hotels tend to cater leisure and vacation travelers. Gambling activities at some casino hotels operate 24 hours a day and 365 days a year
Hospitality Lightings – Lighten up the elegance & create perfect ambience for your guests.
Hospitality Lighting
Hospitality Lightings energizes us, makes us comfortable and allows us to enjoy interacting with others. Granteq provides flexible lighting solutions that empower guests in hotels, restaurants and casinos to personalize their spaces, adjust environments according to moods or activities and create a unique experience at the touch of a button. Whether they’re working, reading or relaxing, we can help your guests feel like they have a home away from home.
• First Impressions
It is vitally important to make your hotel stand out; it should be distinctive and give guests a memorable experience so they come back and recommend it to other people. The lighting also operates as a virtual but silent hotel guide. Make your guests feel guided in the right directions and along corridors to their rooms, lifts, bars or restaurants.
Lighting plays an important role in personalizing guest experiences. Each guest is different and wants a customized experience during his/her stay. Business or leisure, luxury or functional – guests want to be able to personalize the atmosphere and control lighting to suit their individual needs in their hotel room.
• Energy Saving
The hospitality industry is one of the sectors with the largest energy savings potential. Laundry, Air conditioning, 24/7 operations – all add to a high CO2 footprint. Lighting is one of the most impactful ways to cut costs; 42% of energy usage comes from lighting, of which 70% is inefficient. Granteq constantly stresses to have a full range of lighting solutions that will help you save costs and improve your bottom line without compromising on the quality of light.
• Meaningful Solutions
At Granteq, with our meaningful lighting solutions we contribute to provide your guests with the ultimate ambient hospitality experience. Our range of lights and luminaires set new standards in watts consumption, especially combined with our lighting controls. Due to their low heat output with special lighting, the building needs less cooling, which adds up to your savings. It can be integrated into a new build or easily retrofitted. Our hospitality lightings can add value in many different ways throughout your hotel, in guest rooms and public areas, indoors and outdoors.
Feel Welcome at Reception and Lobbies
First impressions count. Here is the perfect opportunity to create a great first impression with a welcoming ambience, fused with a hint of excitement and professionalism, at the entrance to your hotel. Lighting can enhance this dynamic and often busy area where people come together, get information and interact. As the day evolves into evening and night, lighting creates the right atmosphere for the changing needs and expectations of your guests. The best lighting effects in a reception or lobby can be achieved by using right controls.
By setting the scene in this way, lighting can create an inviting and hospitable environment that also helps with orientation and guidance.
Feel on Track – At Corridors and other Areas of Transition
A friendly guide throughout transition areas, lighting can help you to create a bright atmosphere in building spaces with little or no natural daylight. Lighting solutions in ceilings and walls will guide your guests to their rooms and promote a feeling of safety for people finding emergency exits or staircases. Hospitality Lightings solutions is overall a great way to save up to 30% in energy use without compromising the comfort of guests during their stay.
Feel Comfortable – For Guest Rooms and Suites
Personal comfort and ambience should always be your top priorities. Guests have their own individual needs and expectations of what their hotel stay will be like. Whether they’re business travellers, city hoppers or guests who want relaxation and pleasure, your hotel rooms should always offer them maximum comfort. Functional lighting during the day will also enable cleaning staff to do their job effectively. Lighting sets the atmosphere for individual moods and needs, while still being flexible – whatever the time of day.
Feel Connected – At Bars, Restaurants and Lounges
Your hotel is a place where people meet, unwind, socialise and simply enjoy the experience. By creating the right ambience you can cater for different needs throughout the day as well as special occasions. Make the atmosphere professional and refreshing during the day, more intimate and laid back during the evening. Create an air of tranquillity at night or make the lighting exciting and dynamic for parties. Lighting sets the mood that enhances the guest experience.
Feel Productive – At Conference and Meeting Areas
Functional and effective lighting is essential if people are to use their time as productively as possible. During the day, highly energy efficient lighting sources can offer the best illumination at the lowest cost. At night, they can transform your meeting or conference room into a spectacular gala or dancing hall. When lighting adapts so beautifully to any occasion or activity, it’s an even a bigger selling point for your hotel facilities.
Feel Recognised – At Outdoor Areas
Turn your hotel into a landmark that people will remember and recognise. Your façade is your most potent calling card. Make it distinctive and eye catching and you could even generate significant amounts of extra revenue. Express your hotel’s unique identity with white lights, dynamic ambiences or subtle colour settings. Whatever it takes to create the most impact and make a real statement in your environment.
